Deliveries and Returns

Delivery

We aim to despatch all orders within 24-48 hours of receipt of payment. If you order on a Friday afternoon, your order will be despatched the following Monday. We may deliver in instalments if some goods are unavailable at the time of your order but we will notify you if this is the case and you will not be liable for any extra charges.

We use Royal Mail 2nd Class for all our orders so please allow 3-4 days for delivery. If you require a faster service, please email us at sales@caseforcooking.co.uk and we will do our best to help. Please note that we cannot take responsibility for any delays in the Royal Mail service that are outside of our control, including but not limited to national lockdowns and industrial action or for delayed or mislaid items due to incorrect delivery information.

We currently only deliver to postal addresses within the UK mainland.

Charges

We charge a flat rate of £4.00 postage per order. 

Returns

Faulty Goods: We hope you will be happy with the goods you order from us but in the unlikely event that the goods you receive are of an unsatisfactory quality, unfit for purpose or not as described, please return them to us within 30 days of receipt and we will issue a full refund.

Non-faulty Goods:  Unless you are returning faulty goods, and we have agreed that to be the case, you will be responsible for the cost of returning any goods to us. We reserve the right to refuse a full refund for any non-faulty goods that are returned to us in an unsaleable condition.

We are only able to make refunds using the same means of payment as you used for the initial transaction.

Our address for returns is Case for Cooking, PO Box 191, Ludlow, SY8 9ED.